Several connection statuses can appear during your experience with Voltaback. Here's what each one means so things go as smoothly as possible.
Connecting ⏳: No action needed for now. For some manufacturers, we rely directly on the manufacturer's cloud, so we need their approval before establishing the connection. This usually takes 48–72 hours.
Driver action required ⚠️: You need to take an action on your vehicle or in your manufacturer's app. A message in Voltaback tells you what to do (for example: log in as the main user, reconnect your device, or turn on data sharing).
Connection issue 🚧: An action is needed and we've already been notified. This happens if the connection takes more than 48 hours, or if you haven't yet installed your vehicle's manufacturer app. We'll be in touch by email to resolve it.
Disconnected ❌: If your trial period has ended, your vehicle has been disconnected. Please take the necessary steps on the platform to reconnect it.
In these four situations, we're not able to track your vehicle's home charging. Data sharing isn't retroactive, so no session can be recovered from before the date your vehicle is actually connected.
Connected ✅ — Everything is in order — we can track your home charging!