I Can't Log Into My Vehicle Account

For some brands, Voltaback needs you to connect your manufacturer account in order to access your vehicle's data. This is the case for Volkswagen and BMW, for example. This connection is handled through our partner Enode, which lets us retrieve the information needed to track your charging.
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Your vehicle account is the account you created with your car's manufacturer. It usually gives you access to the vehicle's connected services (mobile app, charge status, driving data, etc.). In Voltaback, this account is only used to:

No worries if you don't have one yet. During the connection process, simply follow the instructions shown in our partner's flow: you'll be guided step by step to create your manufacturer account and finish connecting. Once that's done, Voltaback will be able to access the data it needs to detect your charging sessions.
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First, check that your credentials (email and password) are correct — a simple typo can prevent the connection. If you're sure you're using the right credentials and the problem continues, contact our support team — we can help you sort it out.