Volkswagen Group vehicles need an active VW We Connect subscription. Skoda vehicles can occasionally show as "unreachable" in our system — here's how to spot and fix these situations.
Essential requirement: an active VW We Connect subscription
Connecting to Voltaback requires a valid Volkswagen We Connect (or We Connect+) subscription. Without it, no charging data can be retrieved.
Check your subscription from the app
Log in to the Volkswagen We Connect, MyŠkoda, or myAudi app and check that your connected services are active. If your subscription has expired, renew it from the app or through your dealer.
Included, then paid after 3 years
As with other brands in the group, connectivity is often included for a limited time when you buy the car. Check the expiry date of your subscription in your manufacturer app's settings.