Mercedes: Connected Subscription & Connection Issues
Connecting a Mercedes vehicle to Voltaback requires an active Mercedes me connect subscription. If it has expired, we may be able to try an alternative connection method.
Essential requirement: an active Mercedes me connect subscription
Without a valid Mercedes me connect subscription, Voltaback cannot access your vehicle's data. Please check your subscription status first, before anything else.
Check that your subscription is active
Log in to the Mercedes me app or at mercedes-benz.com and check the "My Services" section. If your subscription has expired, renew it directly from the app or through your dealer.
Expired subscription
If your Mercedes me connect subscription has expired and you don't want to renew it right away, contact our support team — we may be able to try an alternative solution!
Some subscriptions are included at purchase and become paid afterwards. Mercedes generally includes 3 years of connectivity when you buy the vehicle. After that, the subscription needs to be renewed to keep the connection with Voltaback.