You may sometimes have questions about a charging session: location, volume, reimbursed amount, etc.
If so, here's what to do:
In the Charging tab, select the charging session you have a question about, then report a problem.
This will open a chat window with the reference of the charging session in question.
Our chat will then ask a few follow-up questions to better understand your issue.
An agent will get back to you once they've reviewed the charging session in question.
Can I add a charging session manually?
As a user, you don't have the option to add a charging session yourself. However, depending on the issue, we may be able to correct the session in question — provided it hasn't already been included in a reimbursement statement.