If your company has enabled automated reimbursement, Voltaback takes care of everything: we calculate the amount for your home charging and pay it directly into your bank account. No statement to submit: the only thing you need to do is save your bank details, once.
Step 1: The review period
Each month, your charging sessions from the previous month first go through a review period (from the 3rd to the 6th). You can check which sessions will be reimbursed before the process starts.
Step 2: The reimbursement process
Funds request: we send your company a request for the amounts owed to you.
Receiving funds: your company pays us the amount due.
Payment: as soon as we receive the funds, we transfer the money directly to your bank account.
The payment timeline depends on when your company settles the funds request. Until the funds reach us, we can't trigger the transfer to your account.
Your bank details
To be reimbursed, you need to have saved your IBAN and the account holder's name. You only do this once: on the website, in your account; on mobile, with the gear icon at the top right. The section is called "Bank details".
Check them carefully before saving: once saved, you can no longer change them yourself. If you change bank accounts or made a mistake, write to us from the chat.