Volkswagen Group vehicles need an active VW We Connect subscription. Driving a Škoda or an Audi? Follow our Škoda guide or Audi guide (in French) or write to us in the chat.
Essential requirement: an active VW We Connect subscription
Connecting to Voltaback requires a valid Volkswagen We Connect (or We Connect+) subscription. Without it, no charging data can be retrieved.
Check your subscription from the app
Log in to the Volkswagen We Connect app and check that your connected services are active. If your subscription has expired, check with your fleet manager before paying anything.
Included, then paid after 3 years
As with other brands in the group, connectivity is often included for a limited time when you buy the car. Check the expiry date of your subscription in your manufacturer app's settings.