Have you changed provider, offer or price per kWh? Update your contract yourself in the app, with your latest electricity bill. The new tariff applies from the day of the update: charges already made keep the old tariff.
What you need
Your latest full electricity bill, less than one year old, showing the meter number (PDL) of your home. Accepted formats: PDF, JPG, PNG, WebP or HEIC.
Update your contract, step by step
Open your home. On the website: "Your Account", "Home" tab, or directly open my Home page (log in if needed). On mobile: the gear icon at the top right, then "My equipment", "My homes" and your home.
On the "Current contract" card, click "Update my contract".
A window opens with the message "You're updating the contract of" followed by your home address. Check that it is the right home.
Click "Choose a file" and select your bill (on the website, you can also drag it into the area).
Click "Update".
Only do this if your offer has changed or you have changed contract. No bill? Click "No invoice? Contact us" at the bottom of the window.
What happens next
Linky meter connected to Voltaback: "Your new tariff has been taken into account", with the date from which your new prices apply.
Otherwise: "Your new contract is being checked". Our team checks your bill, then your new prices apply. Your contract shows "Contract in setup" until the check is complete.
If the app rejects the bill, its message says why (more than one year old, other meter, tariffs not found): send a full, recent bill for the right home.
To check the tariff we have on file, click "View contract details" on the same card.
No "Update my contract" button?
Regulated tariff: the message "Your prices evolve automatically" is shown, there is nothing to do. If you have left the regulated tariff, click "I changed offer or provider".
Charging billed by an operator or by your building: click "Update my charging billing", then send the operator's latest bill or describe how charging is billed, and click "Send to our team".
Home being set up: wait until the setup is complete.
You have moved
A move does not go through this button. Write to us from the chat with your new address and your most recent electricity bill: our team will update your file.
Contact support
If the tariff is still wrong after the update, write to us from the chat with your bill, the period and the tariff shown in "View contract details".